Privacy Policy

Last updated: 13 August 2025

SocialStoryPro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website and Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this Policy.

1. What information we collect

Information you provide. We collect information that you provide directly to us when you subscribe or contact us. This may include your name, email address, organisation and payment details. When you generate a social story, you may input client names, ages, scenarios, special interests and strategies. We do not store or retain the personal details entered into the story forms; the form fields are processed locally in your browser and used only to generate the draft story.

Automatically collected information. When you visit our website, we may collect certain information automatically such as your IP address, browser type, operating system and pages viewed. We may use cookies or similar technologies to remember your preferences and improve the user experience.

2. How we use your information

We use the information we collect to:

• Provide and maintain the Service;
• Process subscription payments and manage your account;
• Respond to your enquiries and support requests;
• Improve the Service and develop new features;
• Send you updates, marketing and promotional communications (you can opt out at any time).

We do not use the information entered into story forms for analytics or marketing; it is used solely to generate the story on your device and then discarded.

3. Disclosure of your information

We may share your information with third parties in the following circumstances:

• Service providers. We use third‑party companies to process payments and provide customer support. These providers may have access to your personal information as reasonably necessary to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business transfers. If we are involved in a merger, acquisition or asset sale, your personal information may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties.

4. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. This includes using encrypted connections for payment transactions and limiting access to personal information to authorised personnel. Please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your rights and choices

You may request access to or correction of the personal information we hold about you by contacting us. You can opt out of marketing emails at any time by following the unsubscribe link in the email or contacting us. If you are a subscriber, you can update or delete your account information through your account settings.

6. Links to other websites

Our website may contain links to third‑party websites or services that are not operated by us. We have no control over the content or privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

7. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website with the date of revision. Your continued use of the Service after the effective date of the revised policy constitutes acceptance of the changes.

8. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@socialstorypro.com.au.